All of our orders are processed and dispatched from our warehouse and fulfilment centre in Leicester, UK.
We have a dedicated Shipping postage and packaging department who are committed to getting the items shipped out to you as quickly and as securely as possible.
UK Shipping Charges:
Yodel Small Parcel 48 Non-POD (2-4 days) - £2.95
Yodel Express 48 POD (2-4 days) - £3.70
Hermes Small Parcel (2-4 days) - £3.10
Hermes Express (1-3 days) - £4.50
Royal Mail 48 POD (2-4 days) - £3.00
Royal Mail 24 POD (1-3 days) - £4.20
Royal Mail 48 tracked (2-4 days) - £3.75
Royal Mail 24 tracked (1-3 days) - £5.00
DPD Express (1-3 days) - £6.00
DHL Express (1-3 days) - £5.90
Yodel Express (1-3 days) - £5.00
Yodel Saturday - £6.00
DPD Saturday - £10.00
B2B Mainland (1-3 days) - £8.00
All of our shipping options are weight based.
You can pick and choose options that you prefer.
We aim to get all orders placed before 3pm dispatched the same day (Monday-Friday), however this is not always possible.
Please note that the delivery duration is calculated from the point of dispatch, rather than when the order was placed.
Our orders are fulfilled using a variety of 3rd party couriers, depending on size, weight and destination. Unfortunately, on very rare occasions, the parcels can be subject to delays, damage or loss. Please get in touch with us as soon as possible regarding delivery issues, as we will not be notified until the situation is brought to our attention.
We aim to deliver all of our orders within the estimated delivery duration. If for any reason we cannot deliver your orders within the specified time, we will inform you right away. Our delivery partners include Royal Mail, Hermes, Yodel, DPD, DHL, UPS and UK Mail.
In the unlikely event that you have not received your parcel, we would kindly ask you to wait 7 days from the estimated delivery date before contacting us. Courier services can occasionally experience some unexpected delays, which unfortunately we do not have any control over.
The delivery duration applies only after the payment has been made, as opposed to when the order was placed or created.
In the event of a disputed delivery, we will raise an investigation with the 3rd party courier. In these instances, we must take the result of the courier's investigation as final.
International Shipping Rates & Customs Policies:
Shipping rates for international orders are calculated at checkout based on the weight and destination of your order.
Please note that due to product restrictions related to vape and CBD items, certain countries may not permit the import of specific products. A full list of restricted products by country is available under restricted countries page.
If your selected destination is unavailable at checkout, it indicates that one or more items in your cart cannot be shipped to that country, or the destination itself has restrictions on UK imports.
Royal Mail International Rates (0-2kg):
Standard Tracked Europe (5-8 Business Days):
0-200g: £10.50
200g-500g: £11.95
500g-1kg: £14.50
1kg-2kg: £19.50
Standard Tracked Rest Of World (7-11 Business Days):
0-200g: £12.30
200g-500g: £15.75
500g-1kg: £20.95
1kg-2kg: £32.50
International orders over 2KG will be classed as over-sized and rates will be calculated by DHL Express based on individual destination.
Taxes, Customs, and Responsibilities:
All international shipments are sent DDU (Delivered Duty Unpaid), meaning you, as the buyer, are responsible for any applicable taxes and customs fees in the destination country. We cannot issue refunds for shipping costs on orders that fail due to customs clearance issues.
We strongly recommend that you review the import regulations of the destination country, especially for vape and CBD products, before placing an order. Some products may require special licenses or permits for import. We are not liable for any losses resulting from shipments that are rejected or confiscated by local customs
For any queries regarding delivery or tracking, please contact our team on: info@wonderlandvape.co.uk
